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- Myra Golden Training Topics
In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation
- Custom 30-Minute Video Course
How will you customize scenarios and make the training relevant to my employees? Much like my live digital workshops, I'll ask my students to apply real situations they struggle with to the frameworks I guide them through
- How to Introduce Myra
More than 2 million professionals have taken Myra’s digital courses through LinkedIn Learning, where her training content has been shared over 173,000 times and translated into 17+ languages
- What to Say When the Customer Won’t Stop Talking
Give a limited response on your customer call from Customer Service: Call Control Strategies by Myra Golden If you’ve ever stayed on a call too long because you didn’t know how to jump in This is your permission to take the lead—with grace and professionalism Check Out Our Most Popular Training - De-escalation Academy!
- Confident Call Handling in 3 Simple Steps - myragolden. com
And that's something to be proud of Want the right words at your fingertips? Download my free Call Control Phrasebook to help your team close conversations confidently—without repeat contacts, without escalations, and without burnout Check Out Our Most Popular Training - De-escalation Academy!
- Customer Service Training Online Training LMS Integration - Myra Golden
Easily integrate my 8 courses to your LMS in SCORM files Our training is tested and proven to work on more than 156 Learning Management Systems (LMS)
- Customer Service Onsite Training - Myra Golden
The customized tools and lessons presented by Myra Golden transcended the typical ‘training class’ and was truly a professional development event Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded
- Myras Handouts
Myra’s team designs a comprehensive workbook for your training that will be a reference resource long after the workshop ends We’ll send you a link to download the workbook a few days before the Big Day
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