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What is help desk ticketing software? A help desk ticketing software is a software tool businesses use to track, manage, and organize service requests and issues from customers, employees, or internal teams Ticketing systems are primarily used in customer service but have applications across departments such as IT and HR
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Whether your goal is customer support or fixing IT issues, help desk software has your back We test and rate leading help desk systems to find the ones that will help keep your trouble tickets
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Discover the best help desk ticketing software, plus features to look for and best practices for managing a help desk ticketing process
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15 Best IT HelpDesk Ticketing Systems in 2025 The best helpdesk ticketing system reviewed compared by HR tech experts See key features, pricing info, best use cases, and more below
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