What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved
What is an SLA (service level agreement)? - IBM A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected An SLA also describes how performance will be measured and approved, and what happens if performance levels are not met
What is a Service Level Agreement (SLA)? | Icertis A service level agreement (SLA) is a formal document between a service provider and a customer that specifies the quality and scope of the services that will be delivered
What Does SLA Stand For? (Meaning and Importance) - Indeed What does SLA stand for? SLA stands for service-level agreement and is a document that defines the level of service expected during an exchange between a receiver of service and a service provider
Service-level agreements (SLAs) — a complete guide A service-level agreement (SLA) specifies the degree of service a customer can expect from a supplier or vendor An SLA details the service expected of the vendor, the metrics the deliverables will be measured by, and penalties that will be implemented should the agreement not be met by either party
What is an SLA? Definition and Guide Explained - joinotto. com What is a Service Level Agreement (SLA)? A Service Level Agreement, or SLA, is an important contract between a service provider and a client It defines the expected level of service that the provider must deliver