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  • Enabling automatic time zone mapping - Genesys Cloud Resource Center
    Learn how to set time zone mapping, as an alternative to manually configuring contactable time sets With automatic time zone mapping, the system automatically maps contacts to time zones Was this article helpful? If you still have questions you can ask the community for help
  • Time Zone Settings - Genesys
    Enter the Start Date and Time and the End Date and Time for which the offset is to be effective You cannot enter two different time offsets for the same period If a site and a business unit share the same time zone, the settings for both are changed when you edit information for one
  • Time Zones - Genesys Documentation
    The Time Zones list displays all time zones that were imported during synchronization You can only apply time zones that are in this list to WFM objects, such as sites or business units
  • Interaction Process Automation Designer Help - Configuring . . . - Genesys
    IPA Designer displays the Time Zone dialog box In the Time Zone dialog box (see figure), expand the Select a time zone list, click the desired time zone Notice that the dialog box now shows the date, time, and the selected time zone Click OK
  • Genesys Cloud - Main
    Genesys Cloud now enables users to set time zones at both workspace and view levels This feature empowers users to create, save, and export identical reports for different time zones
  • Automatic time zone mapping overview - Genesys Cloud Resource Center
    With automatic time zone mapping, the system maps contacts to time zones based on the contacts’ phone numbers and, optionally, zip codes The campaign dials the contacts only during compliant dialing times for their time zone
  • Time Zones - Genesys
    When you first open the list of Time Zone objects, you will see a list of international time zones The Time Zones list shows the Time Zones that are in your environment It is sorted in a hierarchy by Tenants, configuration units, sites, and folders
  • Time zone management in Genesys Cloud workspaces - Genesys Cloud . . .
    Genesys will add a time zone selector to the workspace landing page that specifies the default time zone and then apply it to all views Users can still save views or exports with different time zones, and those reports are not affected by system defaults




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