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- Virtual Agent Callback feature - ServiceNow Community
Inform users about the availability of the "Schedule Callback" feature when a Live Agent is unavailable Guide users through the process of scheduling a callback, including how to select their preferred time and date
- How to define a chat queue from the Virtual Agent Service Portal Widget . . .
Some customers would want to know if there is a way by which a chat queue can directly be assigned from the virtual agent widget and if at all it is possible Procedure In order to attach a Live agent
- Omnichannel Callback - ServiceNow Store
Allows users to schedule a callback at a predefined time period in the future using both voice and video (requires third party voice or video provider), giving users the flexibility to choose preferred time and channel to receive the callback
- Setting up chat experiences for Virtual Agent users - Product . . .
Setting up chat experiences for Virtual Agent users - Product Documentation: Vancouver - Now Support Portal
- ServiceNow Virtual Agent
Virtual Agent uses your existing Service Catalog and knowledge base articles to quickly solve common requests Leverage out-of-the-box integrations with Slack, Microsoft Teams, Facebook Messenger, Workplace by Facebook, WhatsApp, and more or build custom integrations with any channel
- How ServiceNow Agent Chat and its Supporting Features Work
Agent Chat is also available directly from the Virtual Agent menu When a customer requests live chat, the work item goes through the advanced work assignment for queue routing
- connect to chat queue from the Virtual Agent servicenow
Note: this only works for the out-of-the-box Virtual Agent widget Though looking at your image, this shouldn't be an issue, as that looks like the out-of-the-box widget
- Different states of Virtual Agent conversation - Support and . . .
Below are few scenarios and based on it different states of Virtual Agent conversation: 1 When end user initiates the chat, but no Agents are available - Closed complete 2 When end user initiates the
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