Solved: Knowledge articles stuck in Pending Retirement. Ho . . . - ServiceNow Do you want to Retire the articles (they are never seen again) or do you need to update the Valid To Date field (then they are visible again)? If the latter choice, then go to the Approval section as shown by Eoghan but choose Reject to get the article back to an editable state
- ServiceNow - Retire a Knowledge Article - Knowledge Portal This knowledge article will provide instructions on how to retire a knowledge article in ServiceNow Open the knowledge article record, then clickRetire This will send an approval request to the Ownership Group The Workflow will show the article's status asPending retirement
Knowledge Base Article - Service Portal These instructions outline how to approve knowledge articles to publish or retire if you are a designated approver for a particular knowledge article or knowledge base There are several ways to do this 1 Use link in Approval Request email
Retiring a Knowledge Article - ServiceNow Community 01-30-2024 03:08 AM A knowledge article must be related to a retirement workflow for it to be retired Does your KB have one? Have you checked what it does? It might be waiting for an approval for retirement
ServiceNow - Republish a Retired Knowledge Article Navigate to All > Knowledge > Articles > Retired Select a retired article and click Republish The article is instantly published as the previous last published version