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- Dynamic Auto-Assignment through smart rules - HappyFox
In HappyFox, agents can be dynamically assigned to tickets in real time, upon satisfying a condition, via Smart Rules HappyFox allows you to set dynamic assignments based on key ticket events such as ticket creation, first response by an agent and last response by an agent
- Create and Manage Smart Rules - HappyFox Support
With this action, HappyFox sends out an email to a third party or your manager or an agent customer when your ticket meets the specific condition which you configure
- Automatic Ticket Assignment | HappyFox Help Desk Software
Whether it be a round-robin assignment or a load balanced distribution based on agent availability, you can choose a routing algorithm that works best for your organization
- Help Desk Software | HappyFox Automation | Smart Rules
Leverage dynamic rule-based assignment to ensure the right ticket is assigned to the right agent Communicate and integrate with external systems using conditional webhooks Talk to a Help Desk Specialist Get a one-on-one demo, that’s quick and focused on your business needs
- Automate Your Help Desk Operations with HappyFox | HappyFox
Use the smart round-robin method to automate ticket assignments to the staff pool evenly Eliminate the need for admin intervention Alternatively, use the Auto Assignment based on Active agents, to assign tickets only to the agents who are currently active
- Smart Rules - HappyFox Support
Send Email using Smart Rules Send SMS using smart rules
- Articles containing tag smart rules - HappyFox Support
In HappyFox, agents can be dynamically assigned to tickets in real time, upon satisfying a condition, via Smart Rules HappyFox allows you to set dynamic assignments based on key ticket events such as ticket creation, first response by an agent and last response by an agent
- Manage Agents - HappyFox Support
Account invite email will be sent to the agent and this agent will now be available under the “ Pending ” agents tab Agent should then follow the instructions in the email to add more details such as user name password to start using the app
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