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- Tracking your international Parcel - NZ Post
If your parcel does not have a tracking number or was not sent on a tracked service, you may not be able to use New Zealand Post's or an overseas postal organisation's tracking tool to track the item International Air Registered items coming into New Zealand from overseas will not show any tracking information
- Track International Parcels - NZ Post
Tracking numbers used by NZ Post for international parcels have the following format: "2 letters 9 numbers 2 letters", e g EA123456789NZ What Happens Next Your parcel's delivery address will be updated and will be relabelled with the new address
- Contact Us - NZ Post
Contact Us Last updated: October 07 2025 Make an online enquiry Please choose the best enquiry form for your situation so we can assist you quickly NZ Post In NZ Overseas: +64 9 977 0102 Mon - Fri 8 am - 5 30 pm
- Parcel Statuses - NZ Post
How do I use the NZ Post Tracking Tool? Enter your tracking numbers into the ‘Enter tracking numbers’ field on the New Zealand Post website Tracking numbers Your tracking number should look like this ‘AA123456789NZ’, or for courier parcels ‘1005410001051701ASH003JS’ For non-courier parcels, there should be two letters at the beginning and end of the number sequence To add
- What does my tracking status mean? - NZ Post
What does my tracking status mean? Last updated: May 04 2023 This table shows the most common status for parcels in our Tracking service Dates and times displayed can be affected by time zone differences
- Track Domestic Parcels - NZ Post
Enter your tracking numbers into the ‘Enter tracking numbers’ field on the New Zealand Post website Tracking numbers Your tracking number should look like this ‘AA123456789NZ’, or for courier parcels ‘1005410001051701ASH003JS’
- Missing, Damaged Or Delayed - NZ Post
What can I do if I have a missing item? I am waiting for an item from overseas – what do I need to do? Inform the sender that your item is missing Sender to lodge an enquiry with the overseas Postal Authority (e g Australia Post) The overseas Postal Authority will then contact NZ Post to initiate an investigation What if it is a commercial
- What can I do if I have a missing item? - NZ Post
Sender to lodge an enquiry with the overseas Postal Authority (e g Australia Post) The overseas Postal Authority will then contact NZ Post to initiate an investigation What if it is a commercial item? If the missing item is coming into New Zealand through the commercial channel, please; complete our Parcel Enquiry form
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