- Customer service representative - Wikipedia
They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media [3] Qualifications include good communication, problem-solving, and computer skills
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- Call centre - Wikipedia
A contact centre is a further extension of call centres' telephony based capabilities, administering centralised handling of individual communications including letters, faxes, live support software, social media, instant message, and email
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- LiveChat - Wikipedia
LiveChat is an AI customer service software with chatbot, online chat, help desk software, and web analytics capabilities [1] It was first launched in 2002 [2][3] and is currently developed and offered in a SaaS (software as a service) business model by Text [4][5] Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities
- Technical support - Wikipedia
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics This is commonly provided via call centers, online chat and email [1]
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