12. 2. 8 Check Your Understanding – Troubleshooting Process Answers Explanation: The three troubleshooting stages in the correct order are gather symptoms, isolate the problem, and implement corrective action 2 In which step of the seven-step troubleshooting process, would you create a rollback plan identifying how to quickly reverse a solution?
troubleshooting quiz Flashcards | Quizlet Establishing a theory about the probable cause of a problem is a troubleshooting step that requires conducting research based on symptoms and may also involve asking for assistance from a more experienced tech
Help desk chapter 6 Flashcards | Quizlet Which of the following questions would be BEST when questioning users to gather information on a problem? Can you explain the problem? What should a technician do after establishing a theory of probable cause for a problem?
7 steps of troubleshooting Flashcards | Quizlet Performing root cause analysis, even though mentioned last, began in the first step of the troubleshooting process You should use the knowledge gained throughout the troubleshooting process in determining what could have possibly caused the component to fail
3. 6. 15 Hardware Troubleshooting Quiz Flashcards | Quizlet While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem Which of the following is the NEXT step the technician should perform? Establish a plan of action to solve the problem and identify potential effects