Updates and Clarifications to Dispute Rule Language - Visa In this case, the last day to dispute under Dispute Condition 13 1 (Merchandise Services Not Received) would be 1 March 2022 (120 days after the transaction processing date of 1 November 2021)
Visa updates and clarifications to dispute rules language Dispute Condition 13 7: Cancelled Merchandise Services (Dispute Processing Requirements) A requirement will be added for issuers to provide a detailed description of the merchandise or services purchased to support the dispute
Visa Reason Code 13. 1: Merchandise Services Not Received Visa chargeback reason code 13 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative This code applies when customers claim they never received the merchandise or services they purchased
Visa Chargeback Reason Code 13. 1 - Kount Documents that record pertinent information about the sale of digital goods, including a written description of the merchandise or services downloaded and the date and time of download
Visa Chargeback Reason Code 13. 7: Consumer Disputes Visa chargeback reason code 13 7 falls under the “Consumer Disputes” category The shorthand description is “Cancelled Merchandise Services ” This code indicates that the cardholder claims they returned merchandise or canceled their services with the merchant, but did not receive a refund
Cancelled Merchandise Services (13. 7) - QFD Knowledgebase - Confluence An issuer may initiate a dispute under Dispute Condition 13 7: Cancelled Merchandise Services for the following reason: All of the following: The cardholder cancelled or returned merchandise, cancelled services, cancelled a timeshare transaction, or cancelled a guaranteed reservation
Visa Dispute Rule Language Updates and Clarifications Dispute Condition 13 7—Cancelled Merchandise Services: Added new certification for Guaranteed Reservation effective for disputes processed on or after 17 October 2020