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- Elements of Crucial Conversations - PBworks
Assume and voice the best intentions on the other person’s part and on yours Know what you want to happen—for yourself, for them, for others, and for the professional relationship Stay focused on what you really want Don’t get defensive or let the conversaton get sidetracked Look for “Safety Cues ”
- PowerPoint Presentation
Keep the conversation moving by using reflections, affirmations, and summaries Use at least two open ended questions, four to five reflections (simple and complex), one affirmation, one collecting or linking summary, and one transitional summary to conclude
- Slide 1
Make some great conversations that stay on track! While you are talking, the grown-up will place the different parts of the train on the screen Start the conversation right by greeting the other person Ask how they are doing Talk back and forth about something you and the other person both
- Difficult Conversation
When you get curious about a particular thing the other person is telling you and choose to focus on it; steering the conversation and influencing the other person When you insert your own ideas but in the form of a question Question may still be based on curiosity or interest, but it is now in connection to
- Microsoft Adoption
Simulate sales conversations that deliver interactive, real-time training—adapting tone, handling objections, and providing instant feedback Implementation information: Sales conversation training agent KPIs impacted Value benefit Simulated customer conversations
- Conversation starters - The Teacher James
What would you say to this person if you could speak to them? Why did they park like this? Is there any good reason for parking this way? If you saw this person coming back to their car, would you say anything to them? Do you think we should? Which words would you use to describe this person’s personality?
- Web Services Conversation Language
Conversation Conversations list all the interactions and transitions that make up the conversation A conversation contains additional information about the conversation, including the conversation’s name and the interaction the conversation can start with and end with
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