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- Call Center Strategies - ASCENT GROUP
The Ascent Group conducts research to better understand how companies are handling inbound customer contact We ask companies to share their call center experiences to help us identify the practices that make or break a customer contact center
- Billing Payment Options - ASCENT GROUP
about | services | publications | summaries | insight | buy (888) 749-0001 | ckk@ascentgroup com 120 River Oak Way, Athens GA 30605 The Ascent Group, Inc
- Meter Reading Profiles Best Practices - ASCENT GROUP
The Ascent Group conducted research to better understand how utilities are optimizing practices and utilizing technology to improve meter reading efficiency and effectiveness while reducing operating costs
- ASCENT GROUP
The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports
- Meter Reading — ASCENT GROUP
Download a free summary of our research report to learn more about the study and study results No need to enter your credit card at checkout, just skip past that section of the checkout form The complete benchmarking report, Meter Reading Profiles Best Practices, is available for purchase separately
- Credit Collection Practices — ASCENT GROUP
The Ascent Group benchmarked credit collection practices to uncover the most effective techniques and strategies for improving collection performance and reducing uncollectible revenue
- First Contact Resolution — ASCENT GROUP
The Ascent Group conducted benchmarked research to better understand how different companies and industries are measuring and tracking First Contact Resolution
- Customer Service Benchmarking — ASCENT GROUP
The Ascent Group conducts routine benchmarking of customer service operations Use these links to enter your benchmarking data and participate in our research Participants completing the surveys will receive a complimentary copy of the published reports Please email ckk@ascentgroup com with any questions about our benchmarking surveys
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