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- How to access the Agent Console – BDC Experts Help Desk
Sign into BDC Central at www bdccentral com From the Menu Navigation Bar (page left), select AGENT CONSOLE
- BDC Central CallerCX – BDC Experts Help Desk
BDC CENTRAL REPORTS Primary Dashboard Key Features; Business Development Assessment - Service; Business Development Assessment - Sales; Understanding the Activity By Lead Source Report; Leaderboard Report; MANAGING APPOINTMENTS IN BDC CENTRAL Viewing Appointment Text Confirmations; How to Reschedule Appointments; Claimed Solds - How to create
- FAQs – BDC Experts Help Desk - BDC Central
BDC Central User Profiles Defined; Why am I not receiving Missed Opportunity Alerts? What is the difference between Revenue and Non-Revenue Activities? What is PACE and how is it calculated? How do I Export to Excel? What is the Business Development Index (BDI)? What is a Lead Source? Coaching Alerts; Clearing Browser Data in Google Chrome
- Creating Managing Campaigns – BDC Experts Help Desk
This article covers how to create and manage campaigns In BDC Central we have designed tracking and reporting of Campaigns around being
- BDC CENTRAL REPORTS – BDC Experts Help Desk
BDC CENTRAL REPORTS Follow New articles New articles and comments Primary Dashboard Key Features; Business Development Assessment - Service
- BDR - Agent Console Features – BDC Experts Help Desk
Sales - Page used to log Sales BDC activities; Service - Page used to log Service BDC activities; Non-Revenue - Page used to log Non-Revenue activities Reference Article: Agent Console - Logging Non-Revenue Calls; Appt Mgmt - Page used to manage Appointment Confirmations, Reschedules and Cancellations
- BDC Experts Help Desk - BDC Central
BDC Central CallerCX FAQs Frequently Asked Questions Recent activity CRM Integration CRM: eLead Integration for Non-CDK Drive Customers Article created 4 years ago 0 CRM Integration CRM: eLead Integration for Existing CDK Drive Customers Article created 4 years ago 0 CRM Integration
- FAQs – BDC Experts Help Desk - BDC Central
BDC Central User Profiles Defined; Why am I not receiving Missed Opportunity Alerts? What is the difference between Revenue and Non-Revenue Activities? See all 12 articles
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