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- Returning my equipment - Foxtel
If you have an iQ5 or iQ4, it must be returned to Foxtel to avoid incurring an unrecovered equipment fee Please ensure the power supply unit (pictured below) is included in the return Click on the box title to go to the returns page iQ5 iQ4 Please note: You will need your account number to make the return which you can find on your Foxtel bill or by logging into My Account
- Changes to the Foxtel Network - Replacing your Foxtel Box
The iQ4 or iQ5 are our latest set-top boxes, designed to give you the best Foxtel experience No more satellite installation required or waiting for technicians, you can set it up yourself as easy as plug and play You can either connect the set top box to your existing satellite or via internet mode (internet-only) using the HDMI port on your TV
- Changes to the way Foxtel is serviced
If there is a fault with the Foxtel set top box, Foxtel will send a replacement Why are we making this change? We have made the decision to change the way Foxtel is serviced due to the growing adoption of internet connected iQ4 and iQ5 boxes and less demand for Foxtel Professional Technician services
- iQ5 and iQ4 connection types - Foxtel
The iQ5 and iQ4 can operate in two different modes, depending on what service is available at your home It can be connected to an existing satellite service, where a dish is already installed and working, or connected to stream Foxtel content in internet-only mode
- Switch to an internet connection - help. foxtel. com. au
For customers with an iQ4 or iQ5, the fastest resolution for this issue is to change your box to receive Foxtel channels via your home internet Before you start:
- Troubleshooting Technical Help - Foxtel Support
If you require support for your Foxtel TV, broadband or home phone service, visit us here for simple troubleshooting steps
- Welcome to iQ4 - Foxtel
With the MyFoxtel app you can check and manage your Foxtel account, update your details, order Main Event and you can even record live shows straight to your iQ4 – wherever you are
- TDT Estate Shutdown (Upgrade to iQ5) - help. foxtel. com. au
For customers with existing Foxtel services on the Opticomm network, Foxtel will be proactively reaching out to residents with details on how to upgrade to the new streaming technology via an iQ5 set top box This will be offered at no extra cost to the resident * All TDT customers wanting to upgrade now can do so by contacting the Foxtel call centre on 02 8336 0055 or via our live chat team
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