Have already discussed with a person. . they keep sa. . . - Page 5 - Shaw . . . Operating system, e g , "Windows 7 or 8 or 10 or 11" or "Apple IOS" What program are you using to access your E-mail, e g , "Thunderbird" or "Outlook" or "Windows Mail" or "Windows Live Mail" or "Outlook Express" or "webmail shaw ca" or "Apple Mail" When you open the program, are you supplying a valid ID password? What error-message do you see?