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- Solutions : Freshservice Support
Getting started with Freshservice Setup your support channels, end-user portal, Freshthemes, and more
- Support : Freshservice Support
View all categories → Quick links Community Connect with Freshworks customers worldwide System status Check the operational statistics of Freshservice and subscribe to alerts
- Getting started with Freshservice
Managing Agents in Freshservice Freshservice System Requirements View all 13 Support Guide: Introduction to Self Service Portal Branding your service desk with your name and theme Logging in and accessing your service desk Using a Vanity Support URL and pointing the CNAME in Freshservice Configuring a custom SSL certificate for your service
- Logging into Freshservice
<yourcompanyname> freshservice com You have access to your service desk’s knowledge base and announcements even before you login You’ll also be able to raise a ticket without logging in (you’ll be prompted to provide your official email address), but you will need to login in order to track a ticket you’ve raised
- Setting up your Freshservice Account
Get started Freshservice is a user-friendly IT help desk application packed with AI-powered features Set up Freshservice to reach your employees with powerful ticketing and asset management capabilities while maintaining an overview of your
- Get Support: How to work with tickets? - Freshservice
Refer to our quick guide on working with incident and service requests in Freshservice
- How can I login to my account? : Freshservice Support
For Freshworks org accounts, you can configure multiple authentication modes, including SSO and Freshworks credentials, which is beneficial for managing users from various domains Using Freshservice URL: Using Freshworks URL:
- Getting Started with Project Management - Freshservice
With project management in Freshservice tightly coupled with service delivery, you would need to create projects from incoming tickets, problems, or changes to directly associate them with the tickets’ context To do this, In the associations section of your ticket, problem or change, click on associate and select project
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