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By: Syed Noman Hassan , an hour ago Posted in: Genesys Cloud - Developer Community! Hi everyone, I'm working with Authenticated Web Messaging over raw WebSockets and would like clarification on best-practice behavior for resuming conversations vs starting new ones, especially around whether agents should see transcript history
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- Genesys Cloud CX - Beta HQ
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
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Randomly, Genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in Genesys to turn red, the Audio Controls to display "Enable microphone permissions to enable audio controls", or everything in Gensys will LOOK like it should work, but the agent with have no audio, mic, or both
- Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . .
We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
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Webinar: Maximizing Customer Insights with Genesys Cloud Voice Surveys When: Dec 16, 2025 from 10:00 to 11:00 (ET) Community: Certification and Training
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