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Posted in: Genesys Cloud - Developer Community! Hi, Thank you so much for quick reply and detailed steps But we are in need to call the data action from call rule sets (Pre call) for outbound campaign So here we will not have any flow or script involved Hence I was looking for any workaround
- Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
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- Disconnect Reasons | Genesys Cloud - Main
I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this specific reason listed (attached is the participant details from the interaction in question)
- Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
- Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . .
No replies, thread closed We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
- Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . .
Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
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Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
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