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Posted in: Genesys Cloud - Developer Community! Hi, Thank you so much for quick reply and detailed steps But we are in need to call the data action from call rule sets (Pre call) for outbound campaign So here we will not have any flow or script involved Hence I was looking for any workaround
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- Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
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The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
- Replacement for Genesys Enhanced TTS Due to Deprecation | Genesys Cloud . . .
Following Genesys' announcement of the deprecation of "Genesys Enhanced TTS" (excluding Polly, which doesn't meet our needs), we are seeking a replacement We want to engage with the community to understand what alternative solutions you are considering and any challenges encountered during your evaluation Thank you in advance and much
- Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . .
Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
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Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
- New Feature: Agent Timeline View | Genesys Cloud - Main
New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility into an agent's day, providing a detailed visual timeline of status changes and interactions-including voice, chat, email, message, and callback sessions
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