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Join experts in your industry at Genesys Xperience 2025 Xperience 2025 will include everything you need to deliver an industry-leading customer and employee experience From best practices in breakout sessions to hands-on knowledge in workshops, you’ll gain the insights you need to build a competitive advantage through customer experience
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About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
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The Genesys Customer Advocacy program (GCAP) is a connected and personalized experience across the Genesys Community GCAP members can engage in a range of activities to earn points along the way The updated program includes a simplified points system, activities that match your specific interests and new member levels - with rewards at every stage
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Best Answer Like Hermina Cosic Genesys Actions Posted 4 days ago Hi Sandor, As Samuel mentioned you can see every attempt in the Campaign view But if you'd like to keep track of this in the contact list, you'd need to have a custom column and create a wrap-up rule where you just increment value in that custom coulmn by one each time
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About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
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Natively inside Genesys? I'm thinking no but check with Care, I appreciate the feedback Caleb As you alluded to, the solution may be technically achievable but So, we did this in a bit of a cheater's way We created 12 audio files of the DTMF tones and called Patrick, This is a pretty creative workaround that I will take a look at
- Genesys Cloud - UI New Features - Genesys
In a future release, Genesys Cloud will introduce a redesigned navigation system and an updated information architecture aimed at improving usability and streamlining how users access features across the platform The upcoming changes reorganize the layout into a hierarchical, clearly labeled global menu
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