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The site home pageHi Ryan, Yes I feel this has helped with the disconnects, we only had 23 in total last week and only 1 of those was from a user that we had LLDP disabled It may not have completely eliminated the issue but it has alleviated it in my opinion
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- Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
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- Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
- New Feature: Agent Timeline View | Genesys Cloud - Main
New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility into an agent's day, providing a detailed visual timeline of status changes and interactions-including voice, chat, email, message, and callback sessions
- Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . .
Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
- Disconnect Reasons | Genesys Cloud - Main
I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this specific reason listed (attached is the participant details from the interaction in question)
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