Tips to get more reviews - Google Business Profile Help A mix of positive and negative feedback often feels more trustworthy To show you care, you can reply to reviews and give more info If the review doesn't follow our posting guidelines, you can request its removal Learn how to report inappropriate reviews on your Business Profile
Manage customer reviews - Google Business Profile Help When a customer reviews a service business, they may be asked to choose the specific service provided They can choose from your list of services, as well as common job types for similar businesses
Google Business Profile Help Official Google Business Profile Help Center where you can find tips and tutorials on using Google Business Profile and other answers to frequently asked questions