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- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- How Route’s claims process works – Route for Shoppers
As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage
- Help Center - Route
Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
- Deadlines to file a claim - Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
- Route Admin Learning Guide
Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change your settings
- How do I return my order? - Route for Shoppers
Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return Shipping Protection to your orders To start a return, visit the brand or retailer’s website and follow the instructions provided
- How much does Route Shipping Protection cost? - Route for Shoppers
When a brand or retailer partners with Route, our Shipping Protection offering appears on your order’s checkout and or cart page, along with a small fee to protect your order and the option to opt in or out of our coverage
- Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
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