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- RCS in iOS 18: What You Need to Know About Apples Android Messaging . . .
Apple adopted Rich Communication Services (RCS) with the launch of iOS 18, upgrading messaging standards for non-iMessage conversations Apple's decision to adopt RCS came as a shock when it was first announced in November 2023 because Google had been aggressively pushing Apple to implement RCS
- Apple Working on ChatGPT-Style AI Assistant for Customer Support
The Apple Support app already has a chat feature that relies on Messages, but it is used for communicating with Apple's live support agents Support Assistant would likely allow customers to open the Apple Support app, type in a problem that they're having, and get generative AI-based solutions as a step before contacting a live person
- Is Apple support mostly run by AIs - MacRumors Forums
My interaction with Apple Support in their community forum suggests that it is partially included with real people like myself, but also with Apple AI’s, and that ity is completely moderated by an AI
- Working as an AppleCare Senior Chat Advisor - MacRumors Forums
All contractors work differently My site is strictly chat support, we literally have no access to phones Senior advisors through some contractors are both chat and phone support This can confuse customers because som3 seniir advisors can switch from chat and call you, where others have to transfer you to a senior advisor with phone access
- Apple support asked for my Apple ID | MacRumors Forums
Apple will never ask you for personal information such as that They didn't ask you for your password, just your email address, right? How would they know who you were if you didn't supply that information? I wasn't aware that you could actually chat to a support gent without logging in first
- apple support chat is useless - MacRumors Forums
perhaps post your mac hardware OS details here, and ask for help this is a great forum, filled with knowledgeable people, who can possibly help with your issues (much more useful than just complaining) fwiw, applecare has connected to my mac twice in the last year, and were very useful
- Unable to generate app-specific password | MacRumors Forums
I've tried to revoke the previous devices and that won't work either I've been in touch with apple support chat but they were useless I'm running a healthy macbook pro 2012 with High Sierra I've done all available security updates Any ideas? Thanks
- Apple Care+ and screen scratches? | MacRumors Forums
I contacted Apple support on chat and they quoted me an estimated price of $30 92 to fix a scratched screen, with the caveat that the technician would determine the final price
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