How to calculate supplier (vendor) PPM? - Elsmar Cove Quality and . . . The vendor PPM is mainly calculated to 'rate' the vendors and also to use those PPM numbers for further improvements The Supplier Quality Assurance department in my company uses these figures for their performance related moving charts
PPM calculation of customer complaints for PMS It seems to me that you're putting a lot of effort into generating a PPM formula Like you, our business doesn't work with a typical PPM calculation due to the delay between manufacturing, sales and complaints - it can be many months I have abandoned calculating PPM's and have redirected my efforts into reducing complaints and meaningful metrics to me, it has worked wonders
How is PPM (Parts Per Million) Calculated? How are ppm calculated in the automotive industry? If a supplier commits to 10ppm, will this be on a per delivery bases, monthly, 3 monthly, yearly bases or on on total quantity supplied vs qty defective
PPM Calculation Reinspection - The Elsmar Cove Quality Forum And before anyone gets all huffy about ppm - this formula is not a statistical prediction of ppm rates it is an actual calculation of the defect rate as expressed by the ppm instead of the ‘percentage’ modifier But in the example presented the ppm would be quite large 3 10 = 30% Thanks Ben, this is the information I was looking for
Measuring Customer Complaints in PPM - How does your company define PPM? How does your company's define PPM? I have a supplier who defines it as customer complaints divided by annual production volumes A complaint is any communication from the customer where the customer is dissatisfied It could be for one part that the customer is complaining about or a 100