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- Help and Support | Qantas
Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us
- Refunding, changing, or cancelling a flight booking - Qantas
Cancellations Refunds: If you have booked with us via qantas com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more
- Check-in options - Qantas
Selecting your seat with Online Check-in Check-in deadline Online Check-In When Travelling with Bags Connecting Times, Through Check-In and Baggage Transfers Between Jetstar and Qantas Refunding, changing, or cancelling a flight booking
- Logging in to your Frequent Flyer account - Qantas
Find offers on Qantas flights across a range of Australian and international destinations Check out our latest travel deals and Frequent Flyer offers, including flights on sale, hotel deals, car hire and more
- View flight bookings made online - Qantas
You can view your booking online before travel at Manage booking by entering your booking reference and last name Your booking reference consists of six letters and numbers and can be found on your e-ticket itinerary If you booked directly with Qantas your booking reference will not include numbers zero (0) or one (1) Once you’ve retrieved your booking, you can: Update your contact
- Baggage Information - Qantas
Australian domestic flights - allowances for domestic travel on Qantas and QantasLink one world partners - Additional baggage allowance based on Frequent Flyer tier Carry-on baggage - see the included allowance and dimensions for domestic and international travel Additional baggage - purchase additional baggage allowance and save on airport
- Booking Reward flights online - Qantas
If your Flight Reward booking includes travel with a service dog, or for unaccompanied minors or passengers requiring special assistance; call your local Qantas office after you’ve made your booking online to ensure that all relevant information can be added to your booking A Reward Assistance Fee may apply
- Selecting your seat with Online Check-in - Qantas
To choose your seat during online check-in, follow these steps: Retrieve your booking by logging into the Manage booking or Frequent Flyer Login section on our website If you're eligible, you can check in online from 24 hours up to 90 minutes before your international flight's departure time, or from 24 hours up to 30 minutes before your domestic flight's scheduled departure time You can
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