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- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
- How Route’s claims process works – Route for Shoppers
As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage
- How and when to contact the shipping carrier - Route for Shoppers
You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation email from Route, or in emails sent from the brand or retailer you purchased from
- Can I track my order without the Route app? - Route for Shoppers
The Route mobile app offers a seamless way to keep track of all of your orders in one place That means you can shop anywhere and get real-time status updates with Route
- Help Center - Route
Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
- Deadlines to file a claim - Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
- How do I return my order? - Route for Shoppers
Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return Shipping Protection to your orders To start a return, visit the brand or retailer’s website and follow the instructions provided
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