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  • Route: Track Everything In One Place
    Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
  • Route Track: Package Tracking For the 21st Century
    Generic tracking pages kill post-purchase engagement With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
  • Deadlines to file a claim - Route
    All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
  • Route
    Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
  • Where is my order? - Route for Shoppers
    Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage, loss, and theft If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps
  • How Route’s claims process works – Route
    If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
  • How do I file a claim on behalf of my customer? - Route
    The option to “Request reimbursement” is only used when you need to request a reimbursement from Route for a refund or replacement order you placed to the customer directly
  • File and manage claims – Route for Shoppers
    How Route’s claims process works; Refunds, reorders, and other claims resolution options; How to access refunds in PayPal, Venmo, and more; What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with OneNotary




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