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- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- Route Track: Package Tracking For the 21st Century
With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
- Tracking with Route
Route displays all your online orders in a central, visual tracking app We use the shipping and tracking information you receive at the time of your purchase to display: Where your purchases are When they're expected to arrive How to report an order issue in the event that your Route protected package is lost, stolen, or damaged
- Deadlines to file a claim – Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
- File and manage claims – Route for Shoppers
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
- Route
Search for answers to common problems and get support from our team
- Route
Route Brand PortalApr 17, 2025 - Jun 16, 2025Download CSV
- Shoppers - Route
Your orders with Route finance reforestation and other projects that remove carbon in the atmosphere Wondering where your packages are? We built you a map that tells you everything you need to know at a glance – and it feels like magic Take the greener Route
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