- Help and Support | Qantas
Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us
- Logging in to your Frequent Flyer account - Qantas
from the qantas com home page, from the Frequent Flyer home page, or by selecting My account from the Frequent Flyer menu at the top of the page
- Refunding, changing, or cancelling a flight booking - Qantas
Cancellations Refunds: If you have booked with us via qantas com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more
- Check-in options - Qantas
Selecting your seat with Online Check-in Check-in deadline Online Check-In When Travelling with Bags Connecting Times, Through Check-In and Baggage Transfers Between Jetstar and Qantas Refunding, changing, or cancelling a flight booking
- Contact us - Qantas
Get in touch with our team so we can assist you in resolving your customer's query View contact us page here
- The Qantas network and main destinations
Where does Qantas fly to? View our route maps for both Domestic flights International flights See our handy Airport Guides for information about the airports that we fly to, including maps, lounge locations and more Find inspiration for your upcoming trip with our Destination Guides
- Fare rules and different fare types - Qantas
When booking a flight on qantas com, you can find the fare rules by clicking on the fare name in the search results table You have the option to compare the rules of different fares for the same flight For bookings made through other channels: Contact your local Qantas office View conditions for oneworld round the world fares If you booked through a travel agent or third party, contact
- Selecting your seat with Online Check-in - Qantas
To choose your seat during online check-in, follow these steps: Retrieve your booking by logging into the Manage booking or Frequent Flyer Login section on our website If you're eligible, you can check in online from 24 hours up to 90 minutes before your international flight's departure time, or from 24 hours up to 30 minutes before your domestic flight's scheduled departure time You can
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