- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- Route Track: Package Tracking For the 21st Century
Generic tracking pages kill post-purchase engagement With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
- How Route’s claims process works – Route
If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
- Route
Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
- What does my tracking status mean? – Route for Shoppers
Route Shipping Protection does not cover packages detained by customs “Seized by Law Enforcement” Your package has been seized by federal or local law enforcement due to a suspected violation, including suspicion of illegal substances, counterfeit goods, or prohibited items
- Route
Search for answers to common problems and get support from our team
- Can I track my order without the Route app? - Route for Shoppers
You can monitor your order’s shipping status any time using Route’s web tracking page, which includes your order’s tracking status, its estimated delivery date, and in some cases, personalized product recommendations You can also resolve any issues on Route-protected orders from this page
- Route for Shoppers
Search for answers to common problems and get support from our team
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