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Use the Queues app for Microsoft Teams - Microsoft Support The Queues app is a native Teams experience that extends the customer engagement capabilities of your organization This collaborative call handling solution allows team members to manage customer calls and team leads to manage queues, access reports, and analyze data
Teams Call Queue Reporting: What is the Queues App? The Queues app is a practical choice for organizations already using native Teams call queues or receptionist tools, and looking to enhance their setup with basic reporting and agent management directly within the Teams interface
MS Teams Admin - Queues App Overview - CallTower Solutions Center With the Queues app, authorized users (leads) can now freely manage their team, call queues and auto attendants based on business needs Leads have access to a comprehensive analytics dashboard of real-time and historical reporting² out of box that helps speed decisioning and improvements
Microsoft Teams: Queues app (Premium) - M365 Admin Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to