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What if Customers Started Saying No to AI? - Slashdot No "AI" in my private bank, for example At least in the customer-facing part No "AI" in many other places I use In fact, all the "AI" I'm getting is in the elevator pitches of some kids who want to get rich quick and think babbling about "AI" is the way to do it
Consumers Dont Like AI, Its a Big Problem for Advertisers . . . The AI messaging problem reaches well beyond Google A June Toys "R" Us ad that it touted as being made by OpenAI's text-to-video tool Sora got mixed reviews, with some saying it sent the message
What consumers do and don’t want from AI | World Economic Forum Workforce shifts are a massive component of these gains As Cognizant's New work, new world study projected last year, 90% of jobs will be affected by AI, most of them dramatically Myriad roles that impact the customer experience could be automated: service reps, financial advisors, claims adjudicators and more
Customers don’t trust AI, and the rift might be hurting . . . John A , a marketing manager at Microsoft, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024, in Miami, Florida Consumers regularly indicate that they are skeptical of AI, but brands can build trust in the technology through transferable trust, whereby a brand's good reputation helps instill confidence
64% of Customers Don’t Want AI – New Gartner Report Finds Additionally, 53% of customers would consider switching to a competitor if they discovered a company planned to implement AI for customer service The survey, conducted in December 2023 with 5,728 respondents, highlighted a discrepancy between customer service leaders’ eagerness to adopt AI and customer apprehension about its use