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AI Perception and Apprehension Report | Cogito Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI), their overall perception and utilization, and any apprehensions related to data privacy and regulation
Get Started - Cogito Verint Coaching powers the teams behind great CX! History Verint Coaching has been dedicated to equipping frontline teams with real-time emotional intelligence and insights to handle one of the most challenging and stressful jobs Verint Coaching is a spinout from the MIT Human Dynamics Lab Our Emo…
Desktop - Deprecation Notice We would like to inform you that starting October 2025, support for Cogito Desktop versions earlier than 5 0 28 will be officially deprecated This means that these versions will no longer receive updates, bug fixes, or security patches
How to Use Sentiment Analysis for Brand Building - Cogito By combining Cogito’s signal-based analysis with real-time word recognition, Cogito provides the ultimate sentiment analysis system By combining the power of lexical and non-lexical communication cues, companies will have a robust understanding of their customers’ attitudes
Cogito - Verint Coaching Verint Coaching combines Emotion and Conversation AI into an innovative platform that delivers real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously tracks customer and employee experiences
Real-Time Coaching | Genesys | Cogito Cogito’s software platform delivers real-time conversational and behavioral guidance that empowers agents to project more confidence, competence, and empathy in every customer conversation
How to Identify and Mitigate Gender Bias in AI | Cogito Cogito Blog Home › Cogito Blog › How to Identify and Mitigate Gender Bias in AI Artificial Intelligence Industry News How to Identify and Mitigate Gender Bias in AI
Contact Center Employee Engagement | Cogito Using Cogito-generated data, supervisors can virtually walk the floor, playback completed calls, review data, and have informed coaching discussions No more random polling of calls and frustrating searches for teachable moments
Amazon Connect To integrate with Verint Coaching, the cogito-connect-streams JS library will need to be added to the same code that initializes the amazon-connect-streams library
Real-Time Coaching | Five9 - Cogito Cogito’s software platform delivers real-time conversational and behavioral guidance that empowers agents to project more confidence, competence, and empathy in every customer conversation