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Release notes 24. 9 The Logins section offers a visual representation of agent logins to the Cogito system, providing insights with three reports The Agent Distribution graph displays the percentage of selected agents in each Login % quartile, allowing you to quickly identify how much a team is logging in
Release notes 24. 3 This update is designed to foster unprecedented collaboration between Quality Teams and Contact Center Leadership, ensuring a seamless quality management approach Available to all Cogito clients, this release emphasizes personalized coaching and comprehensive quality scoring for every call
Cogito Telco Case Study_Website Cogito’s real-time guidance has been proven to enhance commercial success The introduction of topic-based guidance highlighted opportunities for Guides to initiate Broadband cross-sell conversations or explore mobile upgrades
Release notes 24. 11 - developers. cogitocorp. com With introduction of Agent Call Sessions, we’re happy to introduce two powerful new endpoints in the Cogito Data API that provide up-to-date access to full Agent Call Session data as soon as a call ends including the non-talk intervals, such as hold, into one session
Release notes 25. 1 - developers. cogitocorp. com With the announcement of Verint acquisition of Cogito, we are excited to announce a complete rebranding of Cogito's user interface! As part of our ongoing commitment to better serve our users and to reflect our growth, we’ve refreshed our identity to offer a more modern and cohesive experience
Get Started - Cogito Verint Coaching powers the teams behind great CX! History Verint Coaching has been dedicated to equipping frontline teams with real-time emotional intelligence and insights to handle one of the most challenging and stressful jobs Verint Coaching is a spinout from the MIT Human Dynamics Lab Our Emo…
Release notes 24. 1 Cogito has activated a new API enabling customers with direct access to all post-call Cogito Data - available in a structured standardized format through a set of API endpoints
Terms of Service For the avoidance of doubt, as between the parties, the Cogito Solution is the sole and exclusive property of Cogito and constitutes Confidential Information of Cogito within the meaning of this Agreement
Release notes 25. 9 - developers. cogitocorp. com As a followup to the notice we posted on April 2, 2025 (see here), please note that starting October 2025, support for Cogito Desktop versions earlier than 5 0 28 will be officially deprecated
Future of work: agents anywhere - OLD - Cogito The Cogito team is here to support you We founded this company on a belief we could deliver innovation that would help people live happier, healthier lives and that mission is never more applicable than today