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Home Page - Firstmark Discover secure and flexible loan servicing, customer service and financial management solutions that solve your business’s complex needs
Firstmark Services Welcome to Firstmark Services We're here to make your loan repayment as simple as possible
Customer Service - Firstmark Customer Service Customer relationships are key to your business At Firstmark Services, we treat your clients as our own We continually invest in our people, technology, and telephony systems to deliver exceptional borrower experiences Our customer service associates take pride in helping borrowers with any questions they have on their accounts, from general information to specific payment
Contact Us - Firstmark FirstmarkServices com: When you log in to your FirstmarkServices com account, you can make payments, check your balance, opt in to paper statements, sign up for auto debit, and explore other information related to your loan Phone: 888 538 7378 (7 a m – 8 p m (Central) Monday – Friday) Mail:
About Us - Firstmark Firstmark Services is an operational division of Nelnet, Inc (NYSE: NNI), headquartered in Lincoln, Nebraska Formed in 1978, Nelnet has expanded from its core focus on student loans to become a diversified technology and educational solutions company To find out more, contact us: Phone: 877 303 0533 Email: FirstmarkInfo@FirstmarkServices com
Firstmark Services Contact Us FAQs Find answers to common questions in our FAQs E-mail Us Send us an e-mail Call Us Call us at the number below or you can log into your account to send a secure email 1 888 538 7378 Our general hours of operation are Monday-Friday 7 a m - 8 p m Central (excluding holidays) All calls with Firstmark Services may be monitored or recorded Where to Send Your Payment Firstmark
Login - Firstmark Services Welcome to New Users: If you are the student, you must first create an account as the borrower and add your cosigner (s) If you are a cosigner, you must have an application reference id for your student borrower before creating an account
Why Firstmark - Firstmark We rely on our industry knowledge and experience to drive constant improvement, enhance our technology, and deliver quality results – allowing you to focus on your core business and perform at your highest level A division of Nelnet (NYSE: NNI), Firstmark Services is an investment-grade servicer offering secure and flexible financial services solutions over the life of a loan You can trust
Payment Allocation - Firstmark Online: Start by logging in to your FirstmarkServices com account and clicking Pay Now Then choose the Pay by Loan option At this point, you can enter the payment amounts to apply to each of your loans Then simply confirm your payment to submit it
CommonBond - Firstmark Services Our hours of operation are Monday - Friday 7 a m - 8 p m Central Customer Service: Phone: 844 318 0166 TTY (hearing impaired): 888 790 2729 Email: Customer Service@FirstmarkServices com Written Correspondence: Firstmark Services P O Box 2977 Lincoln, NE 68501-2522 Fax: 1 866 258 9233 Payment Address: Firstmark Services P O Box 2977 Omaha