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Consumer Council The Council reminds traders and consumers to avoid disclosing personal information if they receive any suspicious phone calls, emails, SMS, messages from social apps, etc purportedly from employees of the Council
Complaints Services - Consumer Council Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation 1 What kinds of complaints would the Council handle? Complaints unrelated to consumer issues, such as those regarding gambling, auction 2 What is the Council’s role in complaints handling? 3
About Us | Consumer Council As a statutory body for consumer protection in Hong Kong, the Consumer Council has staunchly advocated and championed consumer rights since its establishment in 1974
Consumer Protection - Consumer Council The Consumer Council ardently advocates for various issues related to consumer rights, fostering the promulgation and strengthening of consumer protection policies and legislations
Appointment of New Chief Executive | Consumer Council The Consumer Council (“the Council”) announced today (19 June 2025) the appointment of Dr Alaina SHUM Jiu-fai as the new Chief Executive, effective from 21 August 2025 Dr Shum possesses over 30 years of diversified managerial experience spanning various industries in Hong Kong and the Asia Pacific region
Hong Kong Consumer Council - Consumers International The Council has a long record of empowering consumers through dissemination of independent and impartial information This is achieved through four Consumer Council Services Centres (CCSC), and the publication of a monthly consumer magazine published in Chinese – CHOICE
GovHK: Rights - 香港政府一站通 The Consumer Council protects consumer interests in Hong Kong and raises consumer issues for general discussion Check out the most recent consumer alerts, make complaints or enquiries and know more about your consumer rights