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Help me troubleshoot OneDrive sync issues - Microsoft Community Help me troubleshoot OneDrive sync issues I have 2 computers, 1 at work, 1 at home Yesterday I work on a file at work I'm sure I work on this file, the file was saved and the application closed before to leave work I always wait One Drive status is "Up to date" before to lock account And computer remains on, with just user locked
Help me troubleshoot OneDrive sync clearing issues From the above description, your problem seems to stem from the OneDrive sync client holding files or cache in its UI that should disappear on reboot -- but doesn't, anymore, even after clean OS reinstalls and temporary Microsoft Support fixes
Fixes or workarounds for recent issues in OneDrive Fixes or workarounds for recent issues in OneDrive Last updated: June 19, 2025 If you are experiencing problems accessing OneDrive, you can see the status of Microsoft Office Online Services at the Service Health portal
Help me troubleshoot OneDrive sync issues - Microsoft Community Help me troubleshoot OneDrive sync issues Hello, The onedrive application can't proceed with synchronization The situation is: After installing Onedrive and attempt to login, it creates the folders and file names into onedrive folder; Files are marked as available only on the cloud;
OneDrive reset broken - Microsoft Q A Hi Rob Nicholson Thank you for reaching out to the Q A forum and sharing the issue you're experiencing with OneDrive I'm sorry you're dealing with this, and I understand sync problems can be quite disruptive, especially when you're trying to stay productive To help resolve this, I recommend a full reset that has worked well for some users First, back up any unsynced files to avoid data loss
Help me troubleshoot OneDrive sync issues - Microsoft Q A 2 Addressing OneDrive Sync Issues: Force a Manual Sync: Right-click the OneDrive icon in your system tray and select Settings Under the Account and Settings tabs, verify you’re signed in properly and then choose to force a sync or reset the OneDrive client if needed
One Drive does not reset and files are not syncing Resync the files and check if it works For more information, please refer to this article Fix OneDrive sync problems - Microsoft Support If you have any questions or need help with these steps, feel free to reply to this email or give me a call I'm here to help Best regards,