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Digital service delivery For millions, access to digital services is critical The public uses government websites to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food Providing easy-to-use access to these services online is a priority of the federal government Improving digital service delivery is the primary subject of 21st Century Integrated Digital
Guidelines for Improving Digital Services The Digital Services Advisory Group and the Federal Web Managers Council have developed the following guidelines to meet the 6 1 milestone of the Digital Government Strategy These recommendations apply to all digital services, including Web, mobile, apps, APIs, and online forms Guidelines Guideline 1: Digital Strategy Integrate your digital presence into your agency’s overall business
What is digital transformation? - IBM What is digital transformation? Digital transformation is a business strategy initiative that incorporates digital technology across all areas of an organization It evaluates and modernizes an organization’s processes, products, operations and technology stack to enable continual, rapid, customer-driven innovation
Events – Digital. gov Digital gov provides free webinars that highlight the innovations, case studies, tools, and resources people in government need most
Acquisition – Digital. gov Federal acquisition is governed by a complex web of laws, regulations, and policies It can lead to the selection of qualified vendors who deliver the best value for the government and the public — reducing risk and wasteful spending, and improving outcomes for the public
About us – Digital. gov About us We help the government community deliver better digital services Mission To connect our federal colleagues with the knowledge they need to create outstanding websites and digital services Vision We envision a world where the U S government leads in creating world-class digital experiences for the public
What is digital transformation in banking and financial services? - IBM Digital transformation in banking is the act of integrating digital technologies and strategies to optimize operations and enhance personalized experiences Across the financial services industry, this process can occur by breaking down data silos and reimagining the customer experience
Customer experience – Digital. gov Customer experience (CX) is the sum of the public’s interactions with any government service An intentional CX strategy is essential to building and maintaining public trust, improving the efficiency and effectiveness of government programs, and delivering better outcomes for the public