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Durham, NC | Official Website On November 3, 2025, the City of Durham will begin using a new online payment provider, InfoSend, for utility bill and general billing payments The City is making this change as part of an organization-wide systems upgrade
Services | Durham, NC Service Request (Durham One Call) Payments Utilities Garbage, Recycling, Yard Waste Services Business Employment
Departments | Durham, NC The Durham Emergency Communications Center is the primary public safety answering point for the City and County of Durham Guided by the City’s Strategic Plan, the center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County
Fire Department | Durham, NC The City of Durham Fire Department is staffed with more than 400 employees in 19 stations to serve residents and visitors of Durham
Customer Billing Services | Durham, NC In 2021 the City of Durham received a grant from the National League of Cities (NLC) to study and address inequitable outcomes that are created by fines and fees In addition to receiving this grant, Durham is part of a six-city cohort called CAFFE, Cities Addressing Fines and Fees Equitably
City Jobs and Careers | Durham, NC Start your public service career with the City of Durham where you will find opportunity for growth and advancement while making a real difference in the community you serve
Planning Development | Durham, NC The department helps plan and direct Durham’s vision for growth that supports a high quality of life, a robust economy, and a sustainable, inclusive, equitable, and accessible Durham for generations to come
Payments Utilities | Durham, NC Make a Payment Find out how to make a payment to the City including water bills, stormwater fees, parking, yard waste, and more Water Services Find out how to pay your water bill, start or stop water service, request financial assistance, or request customer service Stormwater Utility Learn more about the City's stormwater utility fees which are used for services including drainage
City Council | Durham, NC The City Council is the legislative and policy-making body for the City of Durham