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Are You Recording Your Medicare Advantage Interactions? We want to remind you of the critical CMS regulations regarding Medicare Advantage (MA) sales and enrollment calls, as outlined in 42 CFR §§ 422 2274 (g) (2) (ii) As of October 2022, CMS mandated that all calls with Medicare beneficiaries be recorded and stored for ten (10) years
2026 Molina Medicare Certification Flashcards | Quizlet The Integrated Care Special Enrollment Period (SEP) allows full-benefit dual eligibles, and individuals enrolled in or in the process of enrolling in the same plan for Medicaid Coverage, to enroll in or switch between integrated D-SNPs on a monthly basis
Medicare Advantage Enrollment Script Inbound and Outbound Enrollments • Explain the potential effect that enrolling in this plan will have on other current coverage, which may in some cases mean that the individual is disenrolled from the beneficiary’s current health coverage (e g , another Medicare Advantage plan, Medigap)
PeopleSoft HCM Fluid Benefits Enrollment Information Enhancements to the Fluid Benefits Enrollment are now available This document provides a link to available documentation as well as a list of reported Bugs and associated resolutions
Call Recoding FAQ - MedicareAgentTraining. com rollment process Humana understands that this recording requirement includes but is not limited to all calls that relate to the sale and or are within the chain of enrollment, that is the steps take
2025 CMS Final Rule: Call Recording Updates Your Bottom Line What Changed with the 2025 CMS Final Rule? One of the most significant changes is the proposed increase in compensation to lessen the impact of agent and broker administrative costs while removing the temptation to enroll someone in an incorrect plan to help cover those costs
MOLINA MEDICARE PLANS 2025 ENROLLMENT HANDBOOK All sales calls (outbound and inbound) with the intent of enrolling that Medicare beneficiary into a Molina Medicare product must be recorded (along with the enrollment if obtained) by the agent and be retained for 10 years The recordings must be retained in a HIPAA-compliant manner
Open Enrollment for Plan Year 2025 and Member Engagement Plans The Open Enrollment period is the time each year when all employees can enroll in benefits coverage or change their current benefits coverage for the upcoming calendar year The new benefit choices are effective January 1, 2025
from CMS effective October 1 Overview of the new call-recording requirement FAQs What types of calls must be recorded? You must record all calls that relate to Medicare Advantage (MA, MAPD, D-SNP) and Prescription Drug Plans well as subsequent calls when the beneficiary makes an enroll Post-enrollment telephonic discussions must also be recorded The rule applies to calls you make to clients and calls they make to you