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How to check for a service outage in your area - Google Fiber Community Check for an alert at the top of the page about a network outage affecting your Google Fiber service If there’s no alert about known service issue, but you still experiencing connection issues, there may be an issue with your in-home network Please visit our network connection troubleshooter to help diagnose the issue
Contact a Fiber team - Google Fiber Help Contact a Fiber team Hello! We are happy to assist you To make sure we get your inquiry to the right team, please tell us more about you I've signed up for Google Fiber (issue relating to account support, moves, cancellation, billing, etc ) I have not signed up for Google Fiber Do you live in one of the metropolitan areas on this list? Yes No
Troubleshoot slow internet on Google Nest Wifi or Google Wifi The interactive troubleshooter will help you quickly fix common Wi-Fi problems Launch the troubleshooter When the internet or Wi-Fi speeds on your Google Nest Wifi or Google Wifi are slow, it can affect the performance of all of your devices Devices can include phones, tablets, computers, TVs, smart displays and speakers, and anything else connected to your Wifi router or points Wi-Fi speed
Is this available in Canada - Google Fiber Community Hi Laurie, we appreciate your interest in Fiber, but we have no plans to offer service in Canada at this time We'll be sure to announce any new expansions on our blog
Internet speed test guide: Improve your internet connection with the . . . What do the results mean? The internet speed test measures the download and upload speeds from your router or primary Wifi point Download speed Download speed represents how quickly your network can receive data from internet servers in a certain amount of time Download speed is measured in megabits-per-second (Mbps) This is what we usually think of when we hear “internet speed ” If you
How long typically from the time the cable is laid before i can get . . . Hi David, that's a good sign that Fiber is coming in the future, but we generally perform these steps well before signups open in order to minimize wait time once signups actually open In general, we just don't offer timeframes for potential future signups as it can vary greatly depending on the wider area construction progress
How to Remove Fiber Jack - Google Fiber Community How to Remove Fiber Jack Hey all, when the GF installation tech mounted the fiber jack to my smart panel he used screws that were too long and they exited the wall on the other side Now they are sticking out of the wall in a bathroom I'd like to just pop off the fiber jack and re-mount it with shorter screws but it doesn't seem to come off
Is Anti virus software included with internet service? Google Fiber does not provide anti-virus software You will need to purchase it from a 3rd-party company You can learn more about Fiber Network Security in this Help Center article