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AI-Powered CX | Genesys Cloud No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI Now it’s easier than ever to keep employees engaged and customers happy
Genesys Cloud - Main - Genesys ACD conferencing allows agents to click the new conference icon and choose a participant, for example, another user, queue, or external number, to help their customers The participant accepts an invitation and joins the conference Agents can also transform a consult transfer into a conference and bring together all three participants
Unified Communications and Collaboration Capabilities | Genesys Genesys unified communications and collaboration (UC C) tools make real-time communication easy Help your teams manage conversations across channels, driving better results across your organization
Who We Are | Genesys Our global partner network combines Genesys expertise with a wide range of leading technology partners Together, we work to create enriched, tailored experiences that deliver value to our customers, across industries and around the world
ACD Conferencing Beta - Genesys ACD Conferencing will enable agents to start conferences via a dedicated control on the native Genesys Cloud Agent UI from within the ACD context Inbound voice interactions will now contain a new conferencing call control after the initial connection between the customer and the agent
Genesys Cloud - Main - Genesys Administrators can now use the Genesys Cloud WebRTC Media Helper without requiring audio I O devices in the WebRTC client when the Require Media Helper setting is enabled This update simplifies the setup for customers by allowing passthrough or emulated audio I O devices in their virtual sessions
Genesys Cloud - Main - Genesys Other Applications: If the home agent is running other bandwidth-intensive applications (e g , video conferencing, other work tools) simultaneously, they will need significantly more bandwidth Video in Genesys Cloud: If agents participate in video calls, Genesys estimates 1-2 Mbps per connected user for High Definition video