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Home - Genesys So, the new certificate for Genesys is mainly for SSO and SSO encryption You would add new certs under the Telephony section I show the current ININ certificate is until 2030 Have you loaded a new cert for the phones yet in that section? Genesys
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . . Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Genesys Cloud Release Notes | March 24th 2025 | Workforce Engagement . . . Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to April 5, 2025 These addresses supplement existing regions and cover growth in future regions The new IP range is 136 245 64 0 18 Additionally, Genesys will expand the RTP
Upcoming Enhancements to Coaching Learning Scheduling: More . . . Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud These changes aim to give you more control, greater transparency, and a closer alignment to Workforce Management (WFM) priorities, while still offering the flexibility your teams need day to day Why We're Making This Change Many of you have told us that
Genesys Cloud - Beta HQ The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . . No replies, thread closed We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . . Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device