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Home - Genesys So, the new certificate for Genesys is mainly for SSO and SSO encryption You would add new certs under the Telephony section I show the current ININ certificate is until 2030 Have you loaded a new cert for the phones yet in that section? Genesys
Genesys Cloud - Beta HQ The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
Desktop App Vs. Web Browser | Genesys Cloud - Main Good question Daniel GCBA is a great solution for many customers for providing screen recording in the browser Regarding the recent issue you mentioned, the black-out notification boxes weren't necessarily anything to do with the desktop app or any versions of the desktop app released A web API recently utilized by the web app was introduced in versions of Chrome after a particular release
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . . Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Genesys Cloud - UI New Features Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
Upcoming Events - Genesys Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
Certification and Training - Genesys A community for professionals invested in Genesys Certification programs to meet and discuss available courses and opportunities
Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . . Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
Wireless Desk Phones | Genesys Cloud - Main Are there any stand-alone Genesys compatible VOIP wireless phones in particular that anyone recommends? Does anyone have an experience with the Polycom VVX D60 base station Cordless Handset as an add-on to a Poly VVX 350 IP Phone ?