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Login or Register - Genesys About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
Genesys Cloud - Main - Genesys Is there a way to still have dark mode with the latest update to the dashboards? If currently not, when will that be added? #ArchitectureandDesign--------------
Genesys Cloud - Main - Genesys Natively inside Genesys? I'm thinking no but check with Care, I appreciate the feedback Caleb As you alluded to, the solution may be technically achievable but So, we did this in a bit of a cheater's way We created 12 audio files of the DTMF tones and called Patrick, This is a pretty creative workaround that I will take a look at
Genesys Cloud - Developer Community - Genesys For a full list of all possible disconnect reasons, you can check out the Genesys Cloud documentation here: Disconnect reasons in the interaction's detail view This documentation might be useful if you need to build a more custom or granular way to classify disconnects beyond the basic "remote" and "local" categories
Genesys Cloud - Main - Genesys We installed Genesys Cloud client and Plantronics Hub on agents PC These are models Poly Voyager 4310 USB-C Bluetooth Headsets + BT700 Dongle Poly Voyager 4320 USB-C Bluetooth Headsets + BT700 Dongle Poly Voyager 5200 USB-A Bluetooth Headsets + BT700 Dongle Any suggestions for recommended wireless headsets that provide Call Control?
Genesys Cloud - Main - Genesys There are three things of note from t his Resource Center article: If you use the Desktop app, Genesys Cloud also changes your status to Away when your computer screen locks or changes to a screensaver If you select a secondary available status, Genesys Cloud does not change your status to Away when you lock your computer
Genesys Cloud - Main - Genesys Status of those agents when they got call was On Queue After looking at the timeline details it shows Disconnect type as Client (which per resource center means Genesys Cloud user interface caused the disconnect For example, an agent clicked End Call during a voice interaction) for that agent but agent can not click on End Call in this situation