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Service Quality in Private Hospitals in Delhi NCR : A SERVQUAL Analysis Delhi NCR with population of over 46 million has a number of world class hospitals both in the government and private control With positive policies on medical tourism, these hospitals also cater for patients from neighboring countries and countries from South East Asia, Middle East and Africa
An Empirical Study on Service Quality Comparison Between Private and . . . The healthcare service systems in Delhi-NCR are a mix of both private and public hospitals which cater to all the population that resides in Delhi and also neighboring places like Gurgaon, Ghaziabad, Faridabad and Noida, which mainly constitute the Delhi-NCR region
An Empirical Study on Service Quality Comparison Between Private and . . . The results obtained indicated that there was a significant difference in healthcare service quality between private hospitals and public hospitals in Delhi-NCR Tangibility, empathy, responsiveness, reliability and assurance all were better in private hospitals compared to the public hospitals
Implementing Quality Process in Public Sector Hospitals in India: The . . . In our country the healthcare setup can be viewed as government and private corporate organizations The private corporate hospitals by the virtue of their objectives typically have an inbuilt quality culture and these have been undergoing certification for various accreditation standards
A comparative study of service quality between private and public . . . Customer perception of service quality plays a significant role when choosing or preferring a particular hospital The objective of this study is to find out customer preference for healthcare services delivered by both public and private hospitals in India
Assessment of Service Quality in Healthcare Sector with Special . . . high-quality health systems significantly impact health and well-being, they are more important than service quality in other sectors There has been much interest in healthcare quality because improving treatment standards benefits a country's population's health, benefiting the economy and culture All countries, b
Service quality in the public sector hospitals: a study in India Because patients do not pay for most services, normally they are concerned only about the quality of the core product The authors indicate that, even in the public sector context, the quality of the physician and that of the clinical support staff significantly impact patient satisfaction