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FY24 Annual Service Excellence Report - WMATA On-time performance is a key driver of overall satisfaction Metro delivered over 98 8 percent of scheduled service and about 91 percent of MetroAccess trips were picked up on-time in FY24, just below the target of 93 percent
WMATA Report Sees Improvements in Ridership, Customer Satisfaction . . . Financially, WMATA has outperformed expense projections with tight management controls, had a clean independent audit for the ninth straight year, and maintained its AA bond rating, keeping the cost of borrowing in check
Metro Shares Report Noting Improvements in Ridership, Customer . . . Per WMATA: Nearly half of Metrobus customers saw buses arrive every 12 minutes or less, and more than half of rail customers saw trains arrive every six minutes or less, on average The strategic plan also called for creative measures to reduce crime and improve customer perception of security
Metro Performance Scorecard - WMATA See the quarterly Service Excellence Report (Q2-FY2025) for a full review of measures and results Please also refer to the "Performance" section of our Public Records page for detailed measure data tables in downloadable spreadsheet format, as well as previous quarters' reports
Transit Briefs: BART, Metro-North, VIA Rail, WMATA Customer satisfaction with BART is rising as overall ridership for second-quarter 2024 (October- December 2023) is up 9 2% over the prior-year period, the transit agency reported Feb 23, upon the release of its latest Quarterly
Bus Fleet Reliability Update - WMATA Bus real-time arrival availability missed target and was lower than FY23, but steadily improved starting in October, with best overall performance in Q4 of FY24
WMATA Update - ctb. virginia. gov Over the next year, a task force of officials appointed by COG and WMATA from the District of Columbia, Maryland, Virginia, and the federal government will be guiding this initiative alongside two workgroups representing area jurisdictions, transit service providers and agencies, and business, labor, and community organizations
2024 On behalf of the Northern Virginia Transportation Commission (NVTC), I am pleased to submit the 2024 Report on the Performance and Condition of the Washington Metropolitan Area Transit Authority (WMATA) as directed by Virginia Code