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Call Center Consulting - McIntosh Associates McIntosh Associates is a call center consulting firm specializing in call center operations, customer experience, contact center performance
McIntosh Associates - Call Center Consulting Firm McIntosh Associates is a call center consulting firm that focuses on customer experience and operational excellence for leading businesses worldwide Our professional staff leverages significant operations and consulting experience to deliver highly pragmatic, actionable solutions
Call Center Insight - McIntosh Associates How McIntosh Associates and Mivation helped a national health care servicer refocus, reduce costs AND boost productivity OVERVIEW
Mandy Harshman - McIntosh Associates Mandy Harshman began her call center career at EDS as a Marketing Specialist in the Customer Service Technologies group She later joined the EDS A T Kearney Call Center Consulting team and is one of the founding members of McIntosh Associates Her international experience includes assignments in South America and Europe Ms
Operational Optimization Consulting - McIntosh Associates McIntosh has successfully leveraged its expertise to refine and streamline operational processes, deploy metrics and measurement systems, and improve tool utilization Examples of McIntosh operationally focused engagements delivering best practice results include:
Beverly McIntosh - McIntosh Associates Today she focuses exclusively on McIntosh Associates’ clients and its Call Centers of Excellence networks Her international experience includes the Americas and Europe (214) 488 2321
Manufacturing Call Center Consultants - McIntosh Associates Whether addressing distribution networks, measuring end-customer satisfaction and loyalty, or seeking incremental improvements in call center operations, McIntosh has the ability to deliver pragmatic consulting results that are cost-conscious and customer focused